Terms of Service

These Terms of Service (this “Agreement”) are entered into by and between Brillione Inc., a Delaware corporation (“Brillione ”), and the entity or person accessing or using the Brillione Services (“Customer” or “you”). This Agreement consists of the terms and conditions set forth below and any Order Forms that reference this Agreement. If you are accessing or using the Brillione Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company, and all references to “you” reference your company.

Please note that Brillione may modify the terms and conditions of this Agreement in accordance with Section 9.4 (Amendment; Waivers).

BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT, EXECUTING AN ORDER FORM WITH BRILLIONE OR ACCESSING OR USING THE BRILLIONE SERVICE, YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS AND NOTICES CONTAINED OR REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, PLEASE DO NOT USE THE BRILLIONE SERVICE. FOR CLARITY, EACH PARTY EXPRESSLY AGREES THAT THIS AGREEMENT IS LEGALLY BINDING UPON IT.

1. Definitions

1.1 The following terms, when used in this Agreement will have the following meanings:
“Affiliates” means an entity that directly or indirectly Controls, is Controlled by, or is under common Control with another entity, so long as such Control exists. For the purposes of this definition, “Control” means beneficial ownership of 50% or more of the voting power or equity in an entity.
“Confidential Information” means any information or data disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding disclosure. However, “Confidential Information” will not include any information which (a) is in the public domain through no fault of receiving party; (b) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (c) was properly disclosed to receiving party, without restriction, by another person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
“Customer Content” means content and other material supplied or made available to Brillione by Customer through the use of or access to the Brillione Services, and excluding the Brillione Services and related materials, templates and technology.
“Documentation” means the printed and digital instructions, on-line help files, technical documentation and user manuals made available by Brillione for the Brillione Services.
“Brillione Services” means the website development, maintenance, hosting and other related services for the purpose of establishing and/or improving Customer’s online visibility and for showcasing Customer’s listings.
“Brillione Templates” means the template Terms of Service and Privacy Policy forms provided by Brillione to the Customer.
“Order Form” means an order form, quote or other similar document that sets forth the specific Brillione Services and pricing therefor, and that references this Agreement and is mutually executed by the parties.

2. Brillione Services

2.1 Provision of Services. Subject to the terms and conditions of this Agreement, Brillione will make the Brillione Services available to Customer pursuant to this Agreement and the applicable Order Form, and hereby grants Customer a non-exclusive right to access and use the Brillione Services to operate and display the website set forth in the Order Form (“Customer Website”). The Brillione Services require Customer’s reasonable cooperation and diligent efforts in working with Brillione to create and launch a website. To the extent Customer does not provide reasonable cooperation, there may be delays in connection with the launch of Customer’s website.
2.2 Customer Limitations. The rights granted herein are subject to the following restrictions (the “License Restrictions”):
- (c) Customer will not use the Brillione Services to violate any applicable local, state, national or international law, or any regulations having the force of law; impersonate any person or entity, or falsely state or otherwise misrepresent its affiliation with a person or entity; solicit personal information from anyone under the age of 18; or further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
- (d) Customer will not otherwise use the Brillione Services outside the scope expressly permitted hereunder and in the applicable Order Form; and
- (e) Customer will ensure that its users do not use temporary email addresses or share user accounts among multiple individuals, and Customer will permit Brillione to terminate the accounts of any users that violate this Agreement.
2.3 Customer Responsibilities Regarding Account. Customer will (a) be responsible for all use of the Brillione Services and Documentation under its account (whether or not authorized), (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Content and Customer Website(s), (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Brillione Services and Documentation and notify Brillione promptly of any such unauthorized access or use and (d) be responsible for obtaining and maintaining any equipment, software and ancillary services needed to connect to, access or otherwise use the Brillione Services, including as set forth in the Documentation.
2.4 Brillione Templates are Not a Substitute for Legal Advice. Brillione provides an all-in-one platform for building and managing luxury real estate websites and brands and other related services. Brillione may provide the Customer with template Terms of Service and Privacy Policy forms for use in connection with its website and brands. The Terms of Service and Privacy Policy templates are provided for the Customer’s private use and do not constitute legal advice. Customer should consult with and work with Customer’s legal counsel to review the Terms of Service and Privacy Policy, and to ensure that the Terms of Service and Privacy Policy on the Customer’s website accurately reflects Customer’s content and practices.
2.5 Delays to Subscription Start Date. Customer shall be responsible for the recurring monthly fees after the Subscription Start Date (as set forth in the corresponding Order Form). The Subscription Start Date may only be postponed if there are website bugs that prevent the site from functioning materially as outlined in the Agreement. For clarity, the following are not valid reasons to delay the Subscription Start Date: (i) Customer is unable to produce or supply the proper content needed for the website (community copy, bio, images, videos, etc.), or voluntarily chooses to delay the launch of the website due to lacking the aforementioned content; (ii) Customer would like to have a new feature completed prior to website launch that is outside the original scope of contract; in such case, the new feature would be developed on a different timeline outside of the original delivery date and would not delay the Subscription Start Date; or (iii) Customer was not aware that subscriptions may start even without a website being fully launched.
2.6 Website Launch.
- (a) Provision of Content by Customer. Customer shall provide all necessary website content using the mechanism designated by Brillione within fourteen (14) days from the effective date to allow appropriate time for the development of the website. In the event that Customer fails to provide the necessary content on a timely basis, the website launch date shall be pushed back by the amount of the delay.
- the initial draft of the website no later than fourteen (14) days from the day all necessary content is received by Brillione . After staging link is sent to Customer, Customer shall request any further revisions to the website within seven (7) days using the feedback form provided by Brillione . After the requests have been received, Brillione shall make the revisions within seven (7) days of receiving them. Brillione shall provide up to two (2) rounds of revisions subject to Customer’s reasonable approval of all revisions included in each round. Customer acknowledges that Brillione does not proceed with any additional revision work until all changes/requests for each round are confirmed by Customer. Customer further acknowledges that any additional revision requests, no matter how minimal, will only be worked on when submitted as part of an official revision round.
- (c) Final Approval Process. Customer shall provide final approval within seven (7) days of receiving the revised staging website. Brillione shall undertake its best efforts to launch the fully-functioning website no later than four (4) weeks from the effective date of this Agreement provided the Customer supplies all necessary assets (including photos, videos and copy) within seven (7) days of contract signing.
- (d) Scope of Revisions. For clarity, “revisions” shall only include changes that can be made within the structure of the applicable template such as HTML & CSS, but do not include any custom coding changes or non-standard template features, which shall be subject to Brillione ’s approval and standard hourly rate (as set forth below). Further, Customer understands that requesting components from other design templates is outside the scope of the agreement except where approved in writing by Brillione . Finally, Customer acknowledges that web design and development is a creative and subjective endeavor that is heavily guided by Customer direction. Any final website deliverable is the responsibility of the Customer if the original design template was modified in any way.

3. Fees

3.1 Fees. Customer will pay Brillione the fees set forth in the Order Form, which will include a recurring subscription fee and potentially other fees depending on the Brillione Services set forth therein. Customer understands and agrees to be charged the monthly subscription fees outlined above starting on Subscription Start Date independently of whether or not the website has been launched at that time. Unless Brillione has a separate written agreement with Customer, Brillione reserves the right to change its prices and fees from time to time in its sole discretion. If it does so, Brillione will provide Customer with written notice of any such changes and such the new pricing and fees will take effect upon Customer’s next renewal.
3.2 Payment. Except as otherwise specified herein or in any applicable Order Form (a) fees are quoted and payable in United States dollars and (b) payment obligations are non-cancelable and non-pro-ratable for partial months, and fees paid are non-refundable, except as expressly set forth herein. Unpaid amounts are subject to a late fee of $50 if an invoice is unpaid for more than fourteen (14) days and $150 if the invoice is unpaid for more than thirty (30) days, plus all expenses of collection and may result in immediate termination of Brillione Services.
3.3 Payment Method. Except as otherwise specified in any applicable Order Form, Customer expressly authorizes Brillione to automatically charge its payment method on file (e.g. credit card, debit card or e-check) for each executed Order Form (including any future agreed upon charges or fees). Customer represents and warrants to Brillione that it is authorized to use the payment instrument. Customer will promptly update its account information with any changes (for example, a change in to billing address or credit card expiration date) that may occur.
3.4 Net of Taxes. All applicable use, sales and other similar taxes and government charges will be payable by Customer other than U.S. taxes based on Brillione ’s net income. Customer will not withhold any taxes from any amounts due to Brillione .

4. Proprietary Rights and Confidentiality

4.1 Brillione ’s Ownership Rights. As between the parties, Brillione exclusively owns all right, title and interest in and to the Brillione Services. Except for the express rights granted hereunder, Brillione reserves all rights, title and interests in and to the Brillione Services and Brillione ’s Confidential Information.
4.2 Brillione Marks. Brillione hereby grants Customer a non-transferable, non-sublicensable, non-exclusive license during the term of this Agreement to display the trade names, trademarks, service marks, logos, domain names of Brillione (each, a “Brillione Mark”) for the purpose of promoting or advertising that Customer uses the Brillione Services. In using Brillione Marks, Customer may not: (a) display a Brillione Mark in any manner that implies a relationship or affiliation with, sponsorship, or endorsement by Brillione ; (b) use Brillione Marks to disparage Brillione or its products or services; or (c) display a Brillione Mark on a site that violates any law or regulation. Furthermore, Brillione may modify any Brillione Marks at any time, and upon notice, Customer will use only the updated Brillione Marks. Other than as permitted in this Section, Customer may not use any Brillione Marks without prior written consent. All use of the Brillione Marks will be subject to any trademark usage guidelines that Brillione may provide from time to time, and Customer will conduct its business in a professional manner that reflects favorably on the goodwill and reputation of Brillione .
4.3 Feedback. Customer may from time to time provide Brillione suggestions or comments for enhancements or improvements, new features or functionality or other feedback (“Feedback”) with respect to the Brillione Services. Brillione will have full discretion to determine whether or not to proceed with the development of any requested enhancements, new features or functionality. Brillione will have the full, unencumbered right, without any obligation to compensate or reimburse Customer, to use, incorporate and otherwise fully exercise and exploit any such Feedback in connection with its products and services.
4.4 Customer Content. As between the parties, the Customer Content. Customer hereby grants to Brillione a non-exclusive, worldwide license to copy, distribute and use Customer Content only in connection with providing the Brillione Services.
4.5 Confidentiality. Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose, or permit to be disclosed, the same directly or indirectly, to any third party without the other party’s prior written consent, except as otherwise permitted hereunder. However, either party may disclose Confidential Information to its employees, officers, directors, attorneys, auditors, financial advisors and other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality obligations consistent with those of this Agreement; and as required by law (in which case the receiving party will provide the disclosing party with prior written notification thereof, will provide the disclosing party with the opportunity to contest such disclosure, and will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law). Neither party will disclose the terms of this Agreement to any third party, except that either party may confidentially disclose such terms to actual or potential lenders, investors or acquirers. Each party agrees to exercise due care in protecting the Confidential Information from unauthorized use and disclosure. In the event of actual or threatened breach of the provisions of this Section or the License Restrictions, the non-breaching party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. Each party will promptly notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Agreement.
4.6 Aggregated Information. Notwithstanding anything to the contrary, Brillione shall have the right to aggregate, collect and analyze data and other information relating to the provision, use and performance of the Brillione Services and shall be free (during and after the term hereof) to (i) use such data and other information to develop and improve the Brillione Services and other Brillione offerings, and (ii) disclose such data and other information solely in an aggregated and anonymized format that does not identify Customer or any individual.
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5. Warranties and Disclaimers

5.1 Warranties by Brillione . Brillione warrants that it will use commercially reasonable efforts to maintain the Brillione Services in a manner designed to minimize errors and interruptions in the Brillione Services and perform the Brillione Services in a professional and workmanlike manner.
5.2 Warranties by Customer. Customer warrants that it has the necessary rights, licenses, consents, permissions, waivers and releases to use, make available and distribute the Customer Content in connection with the Brillione Services as contemplated herein. In addition, Customer represents and warrants that Customer’s use of Brillione Services: (i) will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and data privacy); (ii) will not be for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities; and (iii) will not infringe or misappropriate the intellectual property rights of Brillione or any third party.
5.3 DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH HEREIN, BRILLIONE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. BRILLIONE DOES NOT REPRESENT OR WARRANT THAT THE BRILLIONE SERVICE WILL BE ERROR-FREE, AND BRILLIONE EXPRESSLY DISCLAIMS ANY WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION OR DATA ACCESSED OR USED IN CONNECTION WITH THE BRILLIONE SERVICE. BRILLIONE IS NOT RESPONSIBLE OR LIABLE FOR ANY PRODUCTS OR SERVICES NOT PROVIDED BY BRILLIONE (INCLUDING ANY THIRD-PARTY PRODUCTS), AND DOES NOT GUARANTEE THE CONTINUED AVAILABILITY THEREOF OR ANY INTEGRATION THEREWITH, AND MAY CEASE MAKING ANY SUCH INTEGRATION AVAILABLE IN ITS SOLE DISCRETION.

6. Indemnification

Customer will defend Brillione against any claim, demand, suit, or proceeding made or brought against Brillione by a third party arising out of the Customer Content, Customer’s breach of this Agreement, or use of the Brillione Templates, and Customer will indemnify Brillione for any damages finally awarded against (or any approved settlement) Brillione in connection with any such Claim.

7. Limitation of Liability

UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL BRILLIONE BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST CONTENT OR DATA, OR FOR ANY AND ALL OTHER DAMAGES OR LOSSES, EVEN IF A REPRESENTATIVE OF BRILLIONE HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) ANY AGGREGATE LIABILITY IN EXCESS OF THE AMOUNTS PAID BY CUSTOMER UNDER THE APPLICABLE ORDER FORM DURING THE TWELVE (12) MONTHS PRECEDING THE INCIDENT OR CLAIM.

8. Termination

8.1 Term. The term of this Agreement will commence on the Effective Date of the initial Order Form and continue until terminated as set forth below. The subscription term will start on sooner of (a) the Subscription Start Date as set forth in the Order Form and (b) website launch date and will continue until the Subscription End Date as set forth in the Order Form. Except as set forth in such Order Form, the term of such Order Form will automatically renew for successive renewal terms equal to the length of the initial term of such Order Form, unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
8.2 Termination. Each party may terminate this Agreement upon written notice to the other party if there are no Order Forms then in effect. Each party may also terminate this Agreement upon written notice in the event (a) the other party commits any material breach of this Agreement and fails to remedy such breach within thirty (30) days after written notice of such breach or (b) subject to applicable law, upon the other party’s liquidation, commencement of dissolution proceedings or assignment of substantially all its assets for the benefit of creditors, or if the other party become the subject of bankruptcy or similar proceeding that is not dismissed within sixty (60) days. Brillione may also suspend any Brillione Services immediately upon notice (i) if Customer violates (or gives Brillione reason to believe it has violated) the License Restrictions; or (ii) if Brillione reasonably determines that its provision of any of the Brillione Services is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason.
8.3 Early Termination by Customer. Customer may terminate this Order Form prior to the Subscription End Date upon thirty (30) days’ written notice to Brillione and payment of 100% of the remaining fees for the full Subscription Term (including any unpaid Subscription Fees, Set-Up Fees, Marketing Fees, Add-On Services, etc.). Any fees paid or outstanding before the time of termination are non-refundable.
8.4 Suspension of Brillione Services. Brillione may also reasonably suspend Customer’s access to Brillione Services and hosting of the Customer Website at any time in its reasonable discretion if it possesses a good faith belief that Customer’s use of the Brillione Services may be in violation of the License Restrictions or if Customer has not fully paid any invoices within fourteen (14) days after when such invoice was due. Brillione shall not be liable or responsible for damages to Customer resulting from the suspension or termination of the Customer’s account. Reinstatement of suspended services requires payment of the outstanding balance in full, including any accrued interest. Suspension of Brillione Services shall not release Customer from any outstanding fees.
8.5 Survival. Upon termination of this Agreement all rights and obligations will immediately terminate except that any terms or conditions that by their nature should survive such termination will survive, including the License Restrictions and terms and conditions relating to proprietary rights and confidentiality, disclaimers, indemnification, limitations of liability and termination and the general provisions below.

9. General

9.1 Export Compliance. Each party will comply with the export laws and regulations of the United States, European Union and other applicable jurisdictions in providing and using the Brillione Services.
9.2 Publicity. Customer agrees that Brillione may refer to Customer’s name and trademarks in Brillione ’s marketing materials and website; however, Brillione will not use Customer’s name or trademarks in any other publicity (e.g., press releases, customer references and case studies) without Customer’s prior written consent (which may be by email). In addition, Brillione may include a link to Brillione ’s website in the footer of the Customer Website and freely showcase any work product and deliverables provided to Customer on Brillione ’s website and social media channels.
9.3 Assignment; Delegation. Neither party hereto may assign or otherwise transfer this Agreement, in whole or in part, without the other party’s prior written consent, except that either party may assign this Agreement without consent to a successor to all or substantially all of its assets or business related to this Agreement. In addition, Customer agrees that Brillione may have any of its obligations performed through an Affiliate of Brillione , provided that Brillione will remain responsible for its obligations hereunder and will be liable for such Affiliate’s performance hereunder as if it were Brillione hereunder. Any attempted assignment, delegation, or transfer by either party in violation hereof will be null and void. Subject to the foregoing, this Agreement will be binding on the parties and their successors and assigns.
9.4 Amendment; Waiver. Brillione reserves the right in its sole discretion and at any time and for any reason to modify this Agreement. With respect to each Order Form, any modifications to this Agreement, shall become effective upon posting. It is Customer’s responsibility to review this Agreement from time to time for any changes or modifications. If Customer does not agree to the modified Agreement, Customer may provide written notice to Brillione and terminate this Agreement. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any such waiver will be only to the specific provision and under the specific circumstances for which it was given, and will not apply with respect to any repeated or continued violation of the same provision or any other provision. Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision.
9.5 Relationship. Nothing contained herein will in any way constitute any association, partnership, agency, employment or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained will give rise or is intended to give rise to any rights of any kind to any third parties.
9.6 Unenforceability. If a court of competent jurisdiction determines that any provision of this Agreement is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Agreement will remain in full force and effect and bind the parties according to its terms.
9.7 Governing Law. This Agreement will be governed by the laws of the State of California, USA, exclusive of its rules governing choice of law and conflict of laws. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. All disputes arising out of the Agreement will be subject to the exclusive jurisdiction and venue of the state and federal courts of Los Angeles, CA, USA, and the parties hereby consent to the personal jurisdiction of these courts.
9.8 Notices. Any notice required or permitted to be given hereunder will be given in writing by personal delivery, certified mail, return receipt requested, or by overnight delivery. Notices to Customer must be sent to the email or other address set forth in the applicable Order Form. Notices to Brillione must be sent to the following address: Brillione , Inc., 504 Lavaca St, Suite 840, Austin, TX 78701, Attn: Phi Vo.
9.9 Entire Agreement. This Agreement comprises the entire agreement between Customer and Brillione with respect to its subject matter, and supersedes all prior and contemporaneous proposals, statements, sales materials or presentations and agreements (oral and written). No oral or written information or advice given by Brillione , its agents or employees will create a warranty or in any way increase the scope of the warranties in this Agreement.
9.10 Force Majeure. Neither party will be deemed in breach hereunder for any cessation, interruption or delay in the performance of its obligations due to causes beyond its reasonable control (“Force Majeure Event”), including earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared), cyber attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree.